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vCenter Storage Monitoring Service Service Initialization failed after upgrade from 5.1 to 5.5

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I recently upgraded from vCenter 5.1 to 5.5. After the upgrade I began to get health warnings for the VMware vCenter Storage Monitoring Service that say "Service initialization failed". I have rebooted the vCenter server and restarted the services several times and that has not cleared the issue. When I look in the SMS.LOG file there is no activity in it since the date I did the upgrade (a week or more ago). All prior activity in the SMS.LOG looks to be fine up up until the upgrade occured though. I have found at least a half-dozen KB articles that describe various reasons why this error might occur but they all pertain to older versions of vCenter. Just to be thorough though I reviewed the symptoms in the articles and none of them really seem to be the same as what I am seeing. My one hypothesis is that perhaps the SMS didn't get properly re-installed during the upgrade because I don't see any SMS sub directory in the \Program Files\VMware\Infrastructure\tomcat\webapps directory but I'm not even sure if this directory should exist on a 5.5 installation.

 

Would appreciate if anyone has any troubleshooting advice for this type error.

 

Thanks,

Mike


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